Shipping and Return Policy

Shipping

We value your business and want to ensure that you have a positive customer experience when you purchase from us. 

A standard shipping cost is included with your purchase and will be shipped out within 3-5 days business days. If you would like to receive your order sooner, please contact us directly at karna@pepperbooks.org and we will do our best to accommodate your request. 

Shipped orders will receive a tracking number sent via USPS or UPS to addresses in the United States of America. 

Returns and Exchanges

We want our customers to enjoy and be satisfied with their purchase.

In the instance that you want to return an item, we accept returns up to 10 days after the ship date of your order. To be eligible for a return, your item(s) must be unused and unaltered. Once we have received the return we will issue a refund to the original credit card used at the time of purchase.

If 10 days have passed since the original purchase, unfortunately we can’t offer you a refund or exchange. 

Return Process

Please include your first and last name and your order number in your package, and mail your return to:

Shipping Manager

Pepperbooks

P.O. Box. 1209

Cedar Falls, IA 50613

When returning your items, shipping costs are not refundable. You will cover the shipping costs associated with returning your item. Consider using a trackable shipping service or shipping insurance to ensure delivery to us. 

Once we receive your returned item(s), we will issue a refund to the original credit card. 

Exchanges (if applicable)

We will replace items if they are defective or damaged. If you need to exchange your item for the same item, send us an email at karna@pepperbook.org to see if the item is still available, and we will proceed with the return process outlined above.